Velara is committed to delivering your order safely, efficiently and with the same care we bring to every product we design. This Shipping Policy explains where we ship, how delivery costs are calculated, estimated timeframes and what to expect once your order is on its way.
This policy applies to retail orders placed via our website, including bulk purchases at retail pricing. If you purchase under a separate commercial or wholesale agreement, the shipping terms in that agreement will apply instead of, or in addition to, this policy.
Where We Ship
Velara currently ships to the following destinations:
- Australia
- New Zealand
- Singapore
For delivery to other countries, please contact us before placing your order and we will advise if delivery is possible and provide an indicative quote where appropriate.
Shipping Options & Costs
Shipping rates are calculated at checkout based on your delivery address, the size and weight of your order, and the service selected.
Standard delivery within Australia starts from $14. Any available options and their costs will be clearly displayed at checkout before you confirm your purchase.
For some larger or heavier orders, or deliveries to regional and remote locations, additional shipping charges may apply. If your order requires a customised freight solution, we will contact you to confirm the shipping cost before dispatch.
Free Shipping
Orders over $250 delivered to eligible metropolitan areas in Australia qualify for free standard shipping.
If your order meets the criteria, the free shipping option will be displayed automatically at checkout.
Free shipping may not be available for bulky or heavy orders, or for deliveries to regional or remote destinations. In these cases, any applicable shipping charges will be shown at checkout or communicated to you for approval before dispatch.
At this time, free shipping is only available for eligible orders delivered within Australia.
Order Processing & Dispatch
Orders are usually processed and dispatched within 1-2 business days from the time your order is confirmed and payment is received.
Business days are Monday to Friday, excluding Victorian and Australian public holidays.
If we anticipate any significant delay in dispatching your order (for example, due to stock availability or an unusually high order volume), we will contact you using the details provided at checkout.
Delivery Timeframes
Standard delivery timeframes within Australia are typically 2-7 business days after dispatch, depending on your location. Regional and remote areas may require additional time.
Delivery timeframes for New Zealand and Singapore vary by location and service; indicative estimates will be provided at checkout where available.
All delivery timeframes are estimates only. While we work closely with our delivery partners, we cannot guarantee exact delivery dates and are not responsible for delays caused by carriers, customs processes, weather events or other circumstances beyond our control.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link (where tracking is available).
You can also access tracking information via the Orders section of your My Account page when logged in.
If you require assistance tracking your order, please contact us and our team will be happy to help.
Delivery Addresses & PO Boxes
Please ensure your delivery address is complete and accurate at the time of ordering, including any unit, level or business-name details required for successful delivery.
We are currently unable to ship orders to P.O. Boxes, Parcel Lockers or any other postal services associated with Australia Post. Please provide a residential or business street address for delivery.
Velara is not responsible for delays or delivery failures arising from incomplete or incorrect address information provided at checkout.
Changes to Your Order or Delivery Address
If you need to update your delivery address or make changes to your order, please contact us as soon as possible after placing your order.
We will make every reasonable effort to amend your details before dispatch; however, once an order has been processed and handed to the carrier, changes may no longer be possible.
If your order has already shipped, any address changes, redirections or re-delivery requests may incur additional charges from the carrier, which will be your responsibility.
Authority to Leave & Signatures
Delivery options vary by carrier, service and location. In many cases, the driver may either leave your parcel in a location deemed safe (Authority to Leave) or leave a card with instructions for re-delivery or collection.
If you have specific delivery instructions (for example, “Leave at front door if no one home”), please include them in the notes at checkout. While we pass these notes to the carrier, we cannot guarantee they will always be followed.
Where a signature is required and no one is available to sign, the carrier will typically leave a collection card or attempt re-delivery according to their usual processes.
Missed Deliveries & Returned Shipments
If a delivery attempt is unsuccessful and the carrier cannot contact you or deliver to a safe place, your parcel may be taken to a local collection point or depot.
If the parcel is not collected within the timeframe set by the carrier, it may be returned to us. In this case, we will contact you to arrange re-shipment at your cost. Original shipping charges are not refundable for undeliverable or uncollected parcels.
If your order is returned to us due to an incorrect or incomplete address, refusal of delivery, or failure to collect, we may charge additional shipping fees to resend the order.
Bulk, Large or Heavy Orders
Orders containing bulky, heavy or high-volume items (for example, multiple mats, blocks and bolsters in a single shipment) may require special handling and different shipping methods.
For such orders, standard shipping estimates may not apply. We may contact you after checkout to confirm a revised shipping cost or delivery arrangement before your order is dispatched.
If you regularly purchase at scale for a studio, gym or business, please contact us to discuss a commercial account and tailored shipping arrangements.
International Orders
For orders delivered outside Australia, international shipping options and costs will be displayed at checkout where available, or provided by our team on request.
International customers are responsible for any customs duties, import taxes, brokerage fees and other charges imposed by the destination country. These fees are not included in our product prices or standard shipping charges and may be payable to your local customs authority or carrier before delivery can be completed.
By placing an international order, you authorise us to designate a carrier or customs broker to act on your behalf, where required, to clear your shipment and pay any applicable duties and taxes.
Please check your local customs regulations before ordering, as we are not responsible for items refused or delayed by local authorities. If an international shipment is returned to us due to refusal to pay duties or taxes, or for other reasons outside our control, we may refund the product cost (subject to inspection) but shipping charges and any return fees will not be refunded.
Pre-Orders, Backorders & Split Shipments
If an item is sold on a pre-order or backorder basis, this will be clearly indicated on the product page along with an estimated dispatch window.
Orders containing both in-stock and pre-order items may be shipped together once all items are available, or in separate shipments at our discretion. Where we choose to split a shipment, we will notify you and provide tracking information for each parcel.
If you would prefer in-stock items to ship separately from pre-order items, please contact us; additional shipping charges may apply.
Loss, Damage & Order Inspection
Please inspect your order promptly upon delivery. If any items are missing, incorrect or damaged in transit, contact us as soon as possible and within 7 days of delivery so we may open an investigation with the carrier.
To help us resolve delivery issues, we may ask you for photographs of the outer packaging, shipping label and damaged item(s), as well as any communication from the carrier.
Where loss or damage is confirmed and in line with our Returns policy, we will arrange a suitable remedy, which may include replacement, repair or refund, subject to product availability and your consumer rights under applicable law.
Commercial & Wholesale Orders
This Shipping Policy is designed for retail customers, including those placing occasional or one-off bulk orders at retail pricing via our website.
If you are purchasing under a separate commercial or wholesale agreement with Velara, the shipping and delivery terms set out in that agreement will apply and will override any inconsistent terms in this policy.
If you are unsure whether your order is covered by this policy or by a separate agreement, please contact us before placing your order.
Public Holidays & Peak Periods
Order processing and deliveries may be delayed during peak trading periods, promotional events and public holidays.
Carriers may also apply cut-off dates for pre-holiday delivery. While we will always do our best to dispatch your order promptly, we cannot guarantee delivery by a specific date during these periods.
Updates to This Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier arrangements or legal requirements.
The version published on this page at the time you place your order will apply to that order. We recommend reviewing this page periodically for the most current information.
These Terms are effective on and from 1 January 2026.
